Privacy Policy for Hot Seats App

Effective Date: [January 1st, 2025]

At Hot Seats, Inc. ("Hot Seats," "we," "us," or "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Hot Seats App ("App"). By using the App, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Information:
We collect the following personal information when you create an account or use our services:

• Name, email address, phone number, and other contact details.
• Payment information (e.g., credit card details) for transactions.

1.2. Usage Information:
We collect information about how you interact with the App, including:

• Your browsing and search history within the App.
• Reservation details, virtual queue activities, and booking preferences.
• Device information (e.g., IP address, operating system, device type).

1.3. Location Data:
With your consent, we collect your location to provide location-based services, such as nearby Fast Pass queues and experiences.

1.4. Business Information:
For business users, we may collect details about your venue, services, and payment preferences.

1.5. Cookies and Tracking Technologies:
We use cookies and similar technologies to improve your experience and track usage patterns.

2. How We Use Your Information

2.1. To Provide Our Services:

• Facilitate bookings, queue management, and payments.
• Personalize experiences based on your preferences, time, and location.

2.2. Communication:

• Send confirmations, updates, and reminders for bookings or virtual queue activities.
• Respond to inquiries, provide support, and send promotional materials (where permitted).

2.3. Marketing and Analytics:

• Analyze usage trends to improve our App and services.
• Provide targeted marketing, including advertisements and offers based on your activity.

2.4. Legal and Security Purposes:

• Prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations and enforce our Terms and Conditions.

3. How We Share Your Information

3.1. With Businesses and Venues:

• We share booking and queue information with businesses and venues for operational purposes.

3.2. With Service Providers:

• We share your information with third-party service providers (e.g., payment processors, marketing platforms) to facilitate our services.

3.3. With Legal Authorities:

• We may disclose your information if required by law, or to protect our rights, property, and safety.

3.4. Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights and Choices

4.1. Access and Update Information:

• You can review and update your personal information in the App under "Account Settings."

4.2. Opt-Out of Marketing:

• You may opt out of promotional emails by clicking "unsubscribe" or contacting us directly.

4.3. Location Tracking:

• You can disable location services in your device settings, though some features may be limited.

4.4. Account Deletion:

• You may request account deletion as outlined in our Account Deletion Terms and Conditions.

5. Data Retention

We retain your information as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we securely delete or anonymize it.

6. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Children's Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. International Users

If you are accessing the App outside the United States, please note that your data may be processed in the U.S. By using the App, you consent to the transfer of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the App or via email. Your continued use of the App after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 privacy@hotseats.io
📞 (504) 919-1668
🌐 www.hotseats.io